105 Highlights 44 Differences 8 Reactions 0 Likes

Visible vs Total Wireless: 105 Highlights & 44 Differences — So, Which Internet Service Provider Actually Works Better

Explore fixed wireless tech details. Find out which service fits your wireless usage and environment perfectly. We took Visible and Total Wireless for a test run. Now you can compare their ddos protection, traffic logging policy, anti-malware protection & average resolution time and decide which online service suits you better.

57 Points
Visible
Visible
Visible
Visible
55 Points
Total Wireless
Total Wireless
Total Wireless
Total Wireless
vs

Highlights 158

No extras. Just what matters.
57 Points
vs
55 Points

Why is Visible better than Total Wireless ?

Scroll down for more facts

Visible vs Total Wireless: A Detailed Fixed Wireless Plan Comparison

When choosing a fixed wireless internet provider, Visible and Total Wireless stand out as two popular options with several commonalities. Both operate using fixed wireless last-mile technology supported by a fiber optic backbone, offering nationwide service availability

Each provider supports unlimited data plans and features the modern WiFi 6 wireless standard. Installation is straightforward with self-install kits requiring no technician entry and activation via an app for both. They also match closely on hardware warranty duration, congestion support, and basic security features, including DDoS protection and AES-256 encryption.

However, what truly differentiates these two offerings is their pricing, performance capabilities, user support limits, and contract flexibility. Visible prioritizes affordability while targeting single users with moderate speed needs. 

Conversely, Total Wireless invests in higher bandwidth ranges and broader user and property type support at nearly twice the monthly fee. Their throttling policies, streaming quality, and multi-account functionalities further highlight the contrast between a budget solution and a premium service.

A Closer Look at Visible: Affordable and Simple Connectivity

Visible's standout appeal is its aggressive pricing at just $19 at Visible.com, making it one of the most cost-effective fixed wireless plans. Designed for a single user primarily in home or apartment settings, it delivers download speeds between 25 Mbps and 100 Mbps. This speed range ensures good HD streaming performance, ideal for everyday browsing, working remotely, or moderate entertainment, although 4K streaming is rated fairly.

Visible's data throttling kicks in immediately at zero threshold, but the speed reduction post-throttle remains workable at 5 Mbps, allowing continued browsing even when limits are reached. Its contract terms are also user-friendly with a 15-day trial period, free relocation, and a pause service option - features appealing to those seeking minimal commitment and flexibility.

Security-wise, Visible matches the industry standard, including firewall and minimal traffic logging, while customer support levels are reliably rated as good, with remote troubleshooting and average resolution within 24 hours.

Total Wireless: Performance and Multi-User Support at a Premium

Total Wireless caters more to users needing robust connectivity with support for up to five simultaneous users and compatibility with diverse properties, including office and retail spaces. Priced at $40 at TotalWireless.com, it delivers significant speed versatility ranging from 25-100 Mbps up to 200-500 Mbps, enabling excellent HD streaming and good 4K streaming performance. This makes it ideal for heavy bandwidth users or households requiring consistent high-quality video and gaming performance.

While Total Wireless applies a 50 GB throttling threshold, its throttled speed plummets to 1 Mbps, which can severely limit usability after high data consumption. The network also has a medium quality of service guarantee and reportedly moderate weather impact, suggesting slightly less reliable speeds under adverse conditions compared to Visible's low weather sensitivity.

Total Wireless's contract policies are stricter regarding relocation and service pauses, but excel in usability with multi-account management and SMS notifications. These features appeal to families or small businesses needing multiple user profiles and timely billing alerts.

Quick Take

Visible shines as an affordable, no-frills fixed wireless plan tailored to single users and basic internet needs, supported by convenient trial and paused service options. Meanwhile, Total Wireless commands a higher price point but rewards it with expansive speed ranges, multi-user support, and superior streaming quality that better suits households or businesses requiring steadier, broader connectivity.

Bottom Line

If budget constraints and single-user simplicity are your top priorities, Visible's plan delivers reliable and flexible wireless internet for moderate use. For those who value performance versatility, multiple users, and top-tier streaming performance under a broader property scope, Total Wireless is the premium choice despite its higher monthly fee and less flexible contract terms.

Verdict

  • Winner: Total Wireless - Offers superior speed, multi-user support, and better streaming with additional account management features, ideal for more demanding internet users and diverse property types.
  • Runner-up: Visible - Best for affordability, simplicity, and flexible contracts for single users with moderate usage in home or apartment settings.

Comparisons 29

Two enter. One leaves your cart.

Price comparisons

(✱) Prices may be changed at any time without further notice.

Related comparisons 29

Because one duel is never enough.

Comparisons & Facts 158

Side by side. The numbers. The features. No drama.

Which internet service provider is faster, easier, or more reliable? Our side-by-side look at Visible and Total Wireless gives you honest pros and cons before you decide.

General Information 12

Supported Property Types

What property types are supported?

28 Visible 0 Votes Home, Apartment

35 Total Wireless 0 Votes Home, Apartment, Office, Retail

Visible
vs
Total Wireless
Supported Property Types

Supported Property Types for Visible include Home and Apartment, whereas Total Wireless expands support to Home, Apartment, Office, and Retail. Total Wireless is more suitable for diverse property types, especially commercial use.

Indicates which property types the ISP supports.

Ideal Environment

What is the ideal environment for the service?

33 Visible 0 Votes Indoor, Outdoor

45 Total Wireless 0 Votes Indoor, Outdoor

Visible
vs
Total Wireless
Ideal Environment

Both Visible and Total Wireless are suitable for Indoor and Outdoor environments, providing versatile usage options. Customers can choose either service confidently for flexible deployment in various settings.

The recommended environment for optimal service performance.

Max Supported Users

How many users are supported?

3 Visible 1 Votes Single user

30 Total Wireless 0 Votes 5

Visible
vs
Total Wireless
Max Supported Users

The Max Supported Users for Visible is single user, while Total Wireless supports up to 5 users. If multiple users require service simultaneously, Total Wireless offers greater capacity, making it better for households or shared environments.

Shows how many simultaneous users the plan can reasonably support.

Visible only allows a single user which is perfect for simple needs while Total supports five which is better for families or small offices.

See more

Service Type

What is the service type?

28 Visible 0 Votes Residential

25 Total Wireless 0 Votes Residential

Visible
Visible

The service targets residential users, making it suitable for home internet needs.

Total Wireless
Total Wireless

The service is targeted at residential customers, making it suitable for home internet usage.

Defines the general classification of the ISP plan.

Service Category

What is the service category?

98 Visible 0 Votes Mobile Broadband

85 Total Wireless 0 Votes Mobile Broadband

Visible
Visible

The service category is mobile broadband, emphasizing internet access through cellular networks designed for mobility.

Total Wireless
Total Wireless

This service belongs to the Mobile Broadband category, indicating it provides internet access primarily over cellular networks.

Shows the broader service classification.

Use Case Type

What is the use case type?

77 Visible 0 Votes Streaming, Gaming, Work-from-home, Browsing

70 Total Wireless 0 Votes Streaming, Gaming, Work-from-home, Browsing

Visible
vs
Total Wireless
Use Case Type

Use Case Type for both Visible and Total Wireless includes Streaming, Gaming, Work-from-home, and Browsing, catering to common residential and office needs equally well.

Describes the ideal intended usage scenarios.

Network Architecture Overview

What is the network architecture overview?

28 Visible 0 Votes Centralized

75 Total Wireless 0 Votes Distributed

Total Wireless
Total Wireless

The network architecture is distributed, which typically improves reliability and reduces bottlenecks by spreading resources and traffic.

An overview of the network architecture, indicating its structure and layout.

Connection Type

What is the connection type?

48 Visible 0 Votes Mix

65 Total Wireless 0 Votes Fixed Wireless

Total Wireless
Total Wireless

The connection type is Fixed Wireless, which provides internet services over wireless links fixed between two points, commonly used where cable installation is difficult.

Indicates the medium used to deliver the internet connection.

Target Customer Segment

What is the target customer segment?

28 Visible 0 Votes Individuals, Families

30 Total Wireless 0 Votes Individuals, Families

Total Wireless
Total Wireless

Target customer segments include Individuals and Families, suggesting plans are tailored to personal and household use.

Defines who the plan is targeted toward.

Service Tier Name

What is the service tier name?

78 Visible 0 Votes Visible Base

72 Total Wireless 0 Votes Unlimited 5G Plans

Visible
vs
Total Wireless
Service Tier Name

The Service Tier Name differs with Visible offering Visible Base and Total Wireless providing Unlimited 5G Plans. Total Wireless may appeal more to users prioritizing 5G connectivity plans.

Identifies the marketing or tier label of the ISP plan.

Max Supported Devices

How many devices are supported?

3 Visible 0 Votes 1 device

20 Total Wireless 0 Votes 5

Total Wireless
Total Wireless

Maximum supported devices per connection is 5, catering well to typical household or small office environments.

Indicates how many devices can be connected without performance drops.

User Profile Recommendation

What is the recommended profile for the user?

58 Visible 0 Votes Based on Budget

65 Total Wireless 0 Votes Based on Budget

The personalized recommendation for selecting the best service provider based on user-specific factors.

Service Availability 9

Availability Type

What is the availability type?

98 Visible 0 Votes Nationwide

95 Total Wireless 1 Votes Nationwide

Visible
vs
Total Wireless
Availability Type

Both Visible and Total Wireless offer Nationwide Availability, assuring service access across the country for both providers.

Specifies the scale of availability.

Both have nationwide availability but Visible stands out for supporting condos whereas Total adds office and retail spaces too.

See more

Service Qualification Requirement

What is the service qualification requirement?

38 Visible 0 Votes Available

35 Total Wireless 0 Votes Available

Visible
vs
Total Wireless
Service Qualification Requirement

Service Qualification Requirement is Available for both Visible and Total Wireless, ensuring potential customers can easily check eligibility for both services.

The conditions or criteria that need to be met to qualify for the service.

Infrastructure Requirement

What is the infrastructure requirement?

0 Visible 0 Votes None

0 Total Wireless 0 Votes None

Visible
vs
Total Wireless
Infrastructure Requirement

Infrastructure Requirement is None for both Visible and Total Wireless, making either service easy to deploy without needing additional infrastructure.

The necessary infrastructure required for the service to be available.

Coverage Region

What is the coverage region?

68 Visible 0 Votes National

45 Total Wireless 0 Votes Urban, Rural, National

Total Wireless
Total Wireless

Coverage regions encompass Urban, Rural, and National areas, reflecting broad service availability.

The geographical area where the service is available.

Building Type Support

What building types are supported?

48 Visible 0 Votes Apartment, Condo, Single-family home

45 Total Wireless 0 Votes Single-family home, Apartment, Condo, Office

Visible
vs
Total Wireless
Building Type Support

Building Type Support includes Apartment, Condo, and Single-family home for Visible, while Total Wireless supports these plus Office buildings. Total Wireless is better suited for office environments.

Lists property structures that can be serviced.

Address Verification Method

What is the address verification method?

68 Visible 0 Votes Database lookup

85 Total Wireless 0 Votes Database lookup

Total Wireless
Total Wireless

Address verification is conducted via database lookup, ensuring quick and automated validation without on-site visits.

Method used to confirm serviceability.

Service Activation Eligibility

Is the service activation eligible?

48 Visible 0 Votes Available

25 Total Wireless 0 Votes Available

Total Wireless
Total Wireless

Service activation eligibility is available, meaning most customers can readily subscribe to and begin using the service.

Whether the service is eligible for activation in a particular area or under certain conditions.

Port Availability

Is there port availability?

No 0 Votes Visible

Yes 0 Votes Total Wireless

Visible
vs
Total Wireless
Port Availability

Port Availability is No on Visible but Yes on Total Wireless. If port availability is necessary, Total Wireless provides more flexibility in hardware connectivity.

Indicates whether a physical port or connection line already exists at the address.

Distance Limitation

What is the distance limitation?

0 ft 0 Votes
Visible
0 ft 0 Votes
Total Wireless

Maximum supported distance from the network node or tower.

Network Technology 12

Last-Mile Technology

What is the last-mile technology?

78 Visible 0 Votes Wireless

65 Total Wireless 0 Votes Wireless

Visible
vs
Total Wireless
Last-Mile Technology

The Last-Mile Technology is Wireless for both Visible and Total Wireless, reflecting similar network delivery approaches ideal for wireless internet users.

Technology used between network node and the customer's premises.

Supported Network Protocols

What network protocols are supported?

63 Visible 0 Votes DHCP, CGNAT

70 Total Wireless 0 Votes DHCP, CGNAT

Visible
vs
Total Wireless
Supported Network Protocols

Supported Network Protocols include DHCP and CGNAT for both services, ensuring basic network compatibility and address assignment.

Network protocols supported by the ISP.

Backbone Technology

What is the backbone technology used?

98 Visible 0 Votes Fiber Optic

85 Total Wireless 0 Votes Fiber Optic

Visible
vs
Total Wireless
Backbone Technology

Backbone Technology is Fiber Optic for both Visible and Total Wireless, providing a high-speed and reliable core network infrastructure.

The core infrastructure technology that carries data across the network.

Network Topology

What is the network topology?

58 Visible 0 Votes Point-to-Point

60 Total Wireless 0 Votes Point-to-Point

Visible
Visible

The network topology uses point-to-point connections, which improve efficiency and reduce interference.

Describes the structural layout of the network.

Primary Technology

What is the primary technology?

48 Visible 0 Votes Fixed Wireless

70 Total Wireless 0 Votes Fixed Wireless

Visible
vs
Total Wireless
Primary Technology

Primary Technology is Fixed Wireless for both Visible and Total Wireless, offering dependable wireless internet connectivity to customers.

The main technology used to deliver the service.

Secondary Technology

What is the secondary technology?

0 Visible 0 Votes None

0 Total Wireless 0 Votes None

Visible
vs
Total Wireless
Secondary Technology

Secondary Technology is None for both Visible and Total Wireless, indicating reliance on the primary network technology only.

Any supplementary technology supporting service delivery.

IPv4 Support

Is IPv4 supported?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Indicates the ISP supports IPv4 addressing.

IPv6 Support

Is IPv6 supported?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Indicates the ISP supports IPv6 addressing.

Dual-Stack Support

Is dual-stack supported?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Shows if IPv4 and IPv6 run simultaneously.

Channel Bonding Support

Is channel bonding supported?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether multiple channels can be combined to increase throughput.

Modulation Standard

What is the modulation standard?

88 Visible 0 Votes OFDM

95 Total Wireless 0 Votes OFDM

Indicates the encoding method for transmitting data.

Fiber Node Distance

What is the fiber node distance?

0 ft 0 Votes
Visible
0 ft 0 Votes
Total Wireless

Distance from customer to fiber node, affecting performance.

Speed & Performance 15

4K Streaming Performance Rating

What is the 4K streaming performance rating?

38 Visible 0 Votes Fair

65 Total Wireless 0 Votes Good

Visible
vs
Total Wireless
4K Streaming Performance Rating

4K Streaming Performance is Fair for Visible and Good for Total Wireless. Total Wireless offers a better experience for ultra-high-definition streaming.

Rates performance for 4K video streaming.

VPN Performance

What is the VPN performance?

65 Visible 0 Votes Good

55 Total Wireless 0 Votes Good

Visible
vs
Total Wireless
VPN Performance

VPN Performance is Good for both Visible and Total Wireless, supporting secure remote connections similarly on both services.

Indicates how well the network handles VPN connections.

HD Streaming Performance Rating

What is the HD streaming performance rating?

58 Visible 0 Votes Good

95 Total Wireless 1 Votes Excellent

Visible
vs
Total Wireless
HD Streaming Performance Rating

HD Streaming Performance is rated Good for Visible and Excellent for Total Wireless. For customers prioritizing superior HD streaming quality, Total Wireless is the preferred choice.

Performance level when streaming HD content.

Total Wireless offers excellent HD streaming which really makes it shine compared to Visible's good rating, ideal for binge watchers.

See more

Upload Speed

What is the upload speed?

38 Visible 0 Votes 25-100 Mbps

65 Total Wireless 0 Votes 25-100 Mbps

Visible
Visible

Upload speeds vary from 25 to 100 Mbps, sufficient for most residential activities like video calls and uploading content.

Total Wireless
Total Wireless

Upload speeds range from 25 to 100 Mbps, providing sufficient bandwidth for common tasks including video calls and file uploads.

Maximum upstream bandwidth offered.

Max Burst Speed

What is the max burst speed?

200 Mbps 0 Votes
Visible
1,000 Mbps 0 Votes
Total Wireless

Visible
Visible

Max burst speed can reach up to 200 Mbps, useful for brief periods requiring high throughput.

Total Wireless
Total Wireless

The max burst speed reaches up to 1000 Mbps (1 Gbps), allowing very high bandwidth for peak demands or bursts of activity.

Temporary boosted speeds available during short bursts.

Speed Consistency Score

What is the speed consistency score?

85 % 0 Votes
Visible
80 % 0 Votes
Total Wireless

Visible
Visible

Speed consistency score is 85%, reflecting reliable internet speeds despite variable network conditions.

Total Wireless
Total Wireless

Speed consistency score is 80%, reflecting that most users experience speeds close to advertised levels during regular use.

Score showing how stable speeds are over time.

Download Speed

What is the download speed?

23 Visible 0 Votes 25-100 Mbps

35 Total Wireless 1 Votes 25-100 Mbps, 200-500 Mbps

Visible
vs
Total Wireless
Download Speed

Download Speed ranges from 25-100 Mbps in Visible, whereas Total Wireless offers a broader range of 25-100 Mbps and an additional 200-500 Mbps tier. Total Wireless suits users needing higher speed options.

Maximum downstream bandwidth offered.

Visible's download speeds cap at 100 Mbps which suits casual users while Total caters to heavier users reaching up to 500 Mbps.

See more

Typical Evening Speed

What is the typical evening speed?

40 Mbps 0 Votes
Visible
50 Mbps 0 Votes
Total Wireless

Visible
Visible

Typical evening speed is about 40 Mbps, reflecting performance during peak usage hours.

Expected average speed during peak usage hours.

Real-World Throughput

What is the real-world throughput?

30 Mbps 0 Votes
Visible
75 Mbps 0 Votes
Total Wireless

Visible
Visible

Real-world throughput is approximately 30 Mbps, reflecting actual achievable internet speeds under typical conditions.

Average measured throughput during everyday usage.

Latency

What is the latency?

50 ms 0 Votes
Visible
30 ms 0 Votes
Total Wireless

Visible
Visible

The network latency is approximately 50 ms, which represents the delay before data transfer begins following an instruction.

Measures responsiveness of the network.

Jitter

What is the jitter?

10 ms 0 Votes
Visible
10 ms 0 Votes
Total Wireless

Visible
Visible

Jitter is approximately 10 ms, describing minor variability in packet arrival times, which is acceptable for most applications.

Variation in latency, relevant for voice and gaming.

Peak Hour Performance

What is the peak hour performance?

58 Visible 0 Votes Good

65 Total Wireless 0 Votes Good

Total Wireless
Total Wireless

The peak hour performance is rated as Good, indicating reliable speeds during high-traffic periods. This suggests users can expect consistent access without significant slowdowns.

Indicates service consistency during peak usage.

Data & Usage 12

Monthly Data Allowance

What is the monthly data allowance?

9,999 GB 0 Votes
Visible
0 GB 0 Votes
Total Wireless

Visible
vs
Total Wireless
Monthly Data Allowance

Monthly Data Allowance is 9999 GB for Visible, essentially unlimited, but 0 GB (meaning no fixed limit) for Total Wireless. Both services effectively provide unlimited monthly data.

The amount of monthly data included in the plan.

Unlimited Data Availability

Is unlimited data available?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Visible
vs
Total Wireless
Unlimited Data Availability

Unlimited Data is available with both Visible and Total Wireless plans, ideal for heavy data users wanting no caps.

Indicates whether the plan supports unlimited data usage.

Throttling Speed

What is the throttling speed?

5 Mbps 0 Votes
Visible
1 Mbps 0 Votes
Total Wireless

Visible
vs
Total Wireless
Throttling Speed

Throttling Speed is 5 Mbps for Visible and 1 Mbps for Total Wireless. Visible offers a higher throttled speed, which is advantageous for maintaining reasonable performance during heavy usage.

Connection speed after throttling is triggered.

Peak and Off-Peak Quota

What is the peak and off-peak quota?

0 Visible 0 Votes None

0 Total Wireless 0 Votes None

Visible
vs
Total Wireless
Peak and Off-Peak Quota

Both Visible and Total Wireless do not have Peak and Off-Peak Quotas, simplifying data usage without time-based restrictions.

The difference in data usage allocation during peak and off-peak hours.

Throttling Threshold

What is the throttling threshold?

0 GB 1 Votes
Visible
50 GB 0 Votes
Total Wireless

Visible
vs
Total Wireless
Throttling Threshold

Throttling Threshold is 0 GB for Visible, implying no throttling, while Total Wireless throttles after 50 GB. Visible is preferable for uninterrupted speeds regardless of usage.

Data usage level at which speed reductions are applied.

I appreciate Visible's unlimited data with throttling kicking in immediately but still keeps speeds usable, unlike Total's harsher throttle.

See more

Prioritization Policy

What is the prioritization policy?

48 Visible 0 Votes Standard Priority

45 Total Wireless 0 Votes Standard Priority

Defines how the user’s traffic is prioritized during congestion.

Data Rollover Availability

Is data rollover available?

No 0 Votes Visible

No 0 Votes Total Wireless

Indicates whether unused data rolls over to the next month.

Fair Use Policy Severity

What is the fair use policy severity?

48 Visible 0 Votes Moderate

55 Total Wireless 0 Votes Moderate

Indicates how aggressive the FUP restrictions are.

Usage Transparency Tools

What usage transparency tools are provided?

88 Visible 0 Votes App Dashboard

75 Total Wireless 0 Votes App Dashboard, SMS Alerts

Tools available to monitor real-time data usage.

Data-Usage Notification

Are data-usage notifications available?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Indicates whether alerts are sent when usage approaches limits.

Network Management Policy

What is the network management policy?

38 Visible 0 Votes Throttling

55 Total Wireless 0 Votes Throttling

The approach or strategy used to manage network traffic and ensure optimal performance.

Heavy-Use Suitability

What is the heavy-use suitability?

68 Visible 0 Votes Moderate Users

95 Total Wireless 0 Votes Heavy Users

Indicates which user type the plan is suitable for.

Hardware & Equipment 15

Number of Mesh Nodes

How many mesh nodes are included?

0 Visible 0 Votes N/A

5 Total Wireless 0 Votes 0

Number of mesh nodes bundled with the plan.

UPS/Backup Power Support

Does the hardware support backup power?

No 0 Votes Visible

No 0 Votes Total Wireless

Visible
vs
Total Wireless
UPS/Backup Power Support

UPS/Backup Power Support is not available for either Visible or Total Wireless, which may concern users wanting power backup options.

Whether the hardware supports battery backup or UPS integration.

WiFi Standard

What WiFi standard is supported?

58 Visible 0 Votes WiFi 6

70 Total Wireless 0 Votes WiFi 6

Visible
vs
Total Wireless
WiFi Standard

WiFi Standard is WiFi 6 on both Visible and Total Wireless, offering current generation WiFi technology for fast and efficient wireless connections.

The supported WiFi generation of the included hardware.

Modem Type

What is the modem type?

98 Visible 0 Votes 5G Modem

85 Total Wireless 0 Votes 5G Modem

Visible
Visible

Modem type includes 5G modem technology, enabling high-speed wireless internet access through 5G cellular networks.

The technology type of the modem provided or required for the service.

Hardware Warranty

What is the hardware warranty period?

12 months 0 Votes
Visible
12 months 0 Votes
Total Wireless

Visible
vs
Total Wireless
Hardware Warranty

Hardware Warranty is 12 months for both Visible and Total Wireless, providing equal hardware protection duration to subscribers.

Duration of the warranty on provided hardware.

WiFi Band Support

What WiFi bands are supported?

36 Visible 0 Votes 2.4 GHz, 5 GHz

30 Total Wireless 0 Votes 2.4 GHz, 5 GHz

Visible
Visible

WiFi band support includes both 2.4 GHz and 5 GHz frequencies, balancing range and speed for diverse device needs.

Lists supported wireless frequency bands.

Self-Install Hardware Kit

Is a self-install hardware kit included?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Indicates whether a do-it-yourself installation kit is included.

Equipment Rental Fee

What is the equipment rental fee?

68 Visible 0 Votes $0

85 Total Wireless 0 Votes $0

Monthly cost to rent the ISP's hardware.

Equipment Purchase Option

Is there an equipment purchase option?

No 0 Votes Visible

Yes 0 Votes Total Wireless

Indicates whether the customer can buy the equipment outright.

Router Type

What is the router type?

0 Visible 0 Votes Not Applicable

0 Total Wireless 0 Votes Not Applicable

Specifies the type of router included or supported.

Gateway Device Type

What is the gateway device type?

58 Visible 0 Votes Separate Modem & Router

0 Total Wireless 0 Votes Not Applicable

Identifies the type of gateway hardware setup.

Ethernet Port Count

How many Ethernet ports are available?

0 Visible 0 Votes 0

0 Total Wireless 0 Votes 0

Number of wired Ethernet ports available.

Installation & Setup 12

Wall Drilling Requirement

Is wall drilling required?

No 0 Votes Visible

No 0 Votes Total Wireless

Visible
vs
Total Wireless
Wall Drilling Requirement

Wall Drilling Requirement is No for Visible and Total Wireless, making installation less invasive and ideal for renters or those opposed to structural modifications.

Whether drilling or modifications are needed during installation.

Equipment Activation Method

What is the equipment activation method?

68 Visible 0 Votes App Activation

65 Total Wireless 0 Votes App Activation

Visible
vs
Total Wireless
Equipment Activation Method

Equipment Activation Method is App Activation for both Visible and Total Wireless, ensuring easy and user-friendly setup processes.

How the provided equipment is activated.

Installation Type

What is the installation type?

78 Visible 0 Votes Self-Install

55 Total Wireless 0 Votes Self-Install

Visible
Visible

Installation type is self-install, offering users the flexibility and convenience of setting up the service themselves.

Defines how the service is installed.

Installation Duration

What is the installation duration?

10 minutes 0 Votes
Visible
10 minutes 0 Votes
Total Wireless

Visible
Visible

Installation duration averages 10 minutes, indicating a quick setup process.

Total time required to complete installation.

Professional Installation Availability

Is professional installation available?

No 0 Votes Visible

No 0 Votes Total Wireless

Indicates whether ISP provides technician installation.

Self-Installation Difficulty

What is the self-installation difficulty?

98 Visible 0 Votes Easy

95 Total Wireless 0 Votes Easy

Describes difficulty level of DIY installation.

Installation Appointment Wait Time

What is the installation appointment wait time?

0 days 0 Votes
Visible
0 days 0 Votes
Total Wireless

Time customers must wait for a technician appointment.

Technician Entry Requirement

Does installation require technician entry?

No 0 Votes Visible

No 0 Votes Total Wireless

Indicates whether a technician must enter the customer’s home.

ONT Placement Requirement

Is there an ONT placement requirement?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether specific placement of the Optical Network Terminal (ONT) is required for optimal service.

Wiring Requirement

What is the wiring requirement?

0 Visible 0 Votes None

0 Total Wireless 0 Votes None

Type of wiring needed for installation.

Installation Fee

What is the installation fee?

78 Visible 0 Votes $0

5 Total Wireless 0 Votes $0

Cost charged for the installation service.

Setup Guide Quality

What is the setup guide quality?

73 Visible 0 Votes Good

45 Total Wireless 0 Votes Good

Quality of instructions provided for installation.

Reliability & QoS 12

Traffic Management Method

What is the traffic management method?

38 Visible 0 Votes Throttling

45 Total Wireless 0 Votes Throttling

How the provider manages network traffic to ensure quality.

Weather Impact Rating

How much does weather affect the service?

98 Visible 0 Votes Low

45 Total Wireless 0 Votes Moderate

The impact of weather conditions on the reliability and performance of the service.

Uptime Percentage

What is the uptime percentage?

99 % 0 Votes
Visible
99 % 0 Votes
Total Wireless

Total Wireless
Total Wireless

The uptime percentage is 99%, indicating high service availability with minimal downtime.

The percentage of time the network is operational.

Outage Frequency

How often do outages occur?

98 Visible 0 Votes Rare

95 Total Wireless 0 Votes Rare

Total Wireless
Total Wireless

Outage frequency is rare, signifying dependable network uptime and minimal service disruptions.

The frequency at which service outages occur.

Outage Duration

How long do outages last?

1 hours 0 Votes
Visible
1 hours 0 Votes
Total Wireless

Visible
Visible

In case of outages, the typical duration is approximately 1 hour, implying quick recovery times.

The average duration of service outages.

QoS Guarantee Level

What is the QoS guarantee level?

28 Visible 0 Votes Low

45 Total Wireless 0 Votes Medium

Visible
Visible

QoS guarantee level is Low, which might affect the prioritization of sensitive traffic but maintains basic quality measures.

The level of quality of service guaranteed by the provider.

Infrastructure Age

How old is the network infrastructure?

5 years 0 Votes
Visible
5 years 0 Votes
Total Wireless

The age of the network infrastructure.

Network Redundancy Level

What is the network redundancy level?

73 Visible 0 Votes High

70 Total Wireless 0 Votes High

The level of redundancy in the network to ensure service continuity during failures.

Peak Usage Reliability

How reliable is the service during peak usage?

90 % 0 Votes
Visible
85 % 0 Votes
Total Wireless

The reliability of the network during peak usage times.

SLA Availability

Is there an SLA available?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the service level agreement is available.

SLA Compensation

Is there compensation for service interruptions?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the provider compensates for service disruptions.

Congestion Performance

How well does the network perform during congestion?

80 % 0 Votes
Visible
80 % 0 Votes
Total Wireless

The level of performance during high traffic periods.

Security & Privacy 12

DDoS Protection

Is DDoS protection provided?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether the provider offers protection against Distributed Denial of Service (DDoS) attacks.

Traffic Logging Policy

What is the traffic logging policy?

38 Visible 0 Votes Minimal Logs

45 Total Wireless 0 Votes Minimal Logs

The provider's policy on logging user traffic and data.

Anti-Malware Protection

Is anti-malware protection provided?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the provider offers anti-malware protection to secure the network.

Firewall Support

Is there firewall support?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Visible
Visible

Device-level protection is supported, enhancing security by protecting individual devices connected to the network.

Whether the provider offers firewall protection for the network.

Account Security Features

What security features are in place for accounts?

73 Visible 0 Votes Two-Factor Authentication, Password Protection

80 Total Wireless 0 Votes Two-Factor Authentication, Password Protection

Visible
Visible

Account security features include two-factor authentication and password protection, enhancing user account safety.

The security features in place to protect user accounts.

Encryption Standard

What encryption standard is used?

98 Visible 0 Votes AES-256

95 Total Wireless 0 Votes AES-256

The level of encryption used to protect data on the network.

Device-Level Protection

Is device-level protection available?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the provider offers security features for individual devices on the network.

Parental Control Availability

Is parental control available?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the provider offers parental controls to monitor and restrict online content.

DNS Filtering

Is DNS filtering enabled?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the provider offers DNS filtering to block malicious or harmful websites.

VPN Compatibility

Is VPN compatibility supported?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether the provider supports VPN usage to encrypt user traffic.

WiFi Guest Network Support

Is there WiFi guest network support?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the provider offers support for setting up a guest WiFi network.

Privacy Policy Rating

How would you rate the privacy policy?

58 Visible 0 Votes Good

28 Total Wireless 0 Votes Good

A rating based on how well the provider respects and protects user privacy.

Customer Support 12

Average Resolution Time

What is the average resolution time?

24 hours 0 Votes
Visible
24 hours 0 Votes
Total Wireless

Total Wireless
Total Wireless

Average resolution time for issues is 24 hours, meaning customers can expect support to address problems within one day on average.

The average time taken to resolve customer issues.

Technician Response Time

How quickly do technicians respond?

0 hours 0 Votes
Visible
0 hours 0 Votes
Total Wireless

The time taken for a technician to respond to a support request.

Support Channels

What support channels are available?

58 Visible 0 Votes Live Chat, Email

52 Total Wireless 0 Votes Phone, Live Chat, Social Media

Total Wireless
Total Wireless

Support channels include Phone, Live Chat, and Social Media, providing multiple methods for customer service interactions.

The available channels for contacting customer support.

Knowledge Base Quality

How would you rate the knowledge base?

73 Visible 0 Votes Good

0 Total Wireless 0 Votes Poor

Visible
Visible

Knowledge base quality is rated as Good, offering helpful documentation for customer self-service.

The quality of the self-help resources provided in the knowledge base.

Support Availability Hours

What are the support availability hours?

98 Visible 0 Votes 24/7

45 Total Wireless 0 Votes Business Hours

The hours during which customer support is available.

Multilingual Support Availability

Is multilingual support available?

No 0 Votes Visible

Yes 0 Votes Total Wireless

Whether the provider offers multilingual support for non-native speakers.

Remote Troubleshooting Capability

Is remote troubleshooting available?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether the provider offers remote troubleshooting for technical issues.

Warranty Claim Process

What is the warranty claim process?

48 Visible 0 Votes Moderate

45 Total Wireless 0 Votes Moderate

The ease of the warranty claim process for customers.

Support Quality Rating

How would you rate the support quality?

73 Visible 0 Votes Good

70 Total Wireless 0 Votes Good

A rating based on the overall quality of customer support provided.

Mobile App Support

Is mobile app support available?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether the provider offers a mobile app for managing the service.

Chatbot Support

Is chatbot support available?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether the provider uses a chatbot to assist customers.

Customer Satisfaction Rating

How would you rate your overall satisfaction?

68 Visible 0 Votes Good

65 Total Wireless 0 Votes Good

A rating based on overall customer feedback regarding service quality.

Contract & Policies 12

Pause Service Option

Can the service be paused?

Yes 1 Votes Visible

No 0 Votes Total Wireless

Whether the provider allows customers to pause their service temporarily.

Visible's pause service option is super convenient if you need flexibility which Total Wireless unfortunately doesn't offer.

See more

Service Trial Period

What is the service trial period?

15 days 0 Votes
Visible
0 days 0 Votes
Total Wireless

The length of time during which the service can be trialed.

Overdue Policy

What is the overdue policy?

68 Visible 0 Votes Service Suspension, Late Fee, Account Termination

75 Total Wireless 0 Votes Service Suspension

The policy regarding overdue payments and late fees.

Auto-Renewal Policy

Is there an auto-renewal policy?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether the contract automatically renews after the initial term.

Relocation Policy

What is the relocation policy?

48 Visible 1 Votes Free

25 Total Wireless 0 Votes None

Visible
Visible

Relocation policy is free, which means customers can move their service to a new location without additional fees.

The policy for moving the service to a new location.

Visible's free relocation policy definitely wins for flexibility since Total Wireless does not provide any free relocation options.

See more

Contract Type

What type of contract is offered?

98 Visible 0 Votes No Contract

95 Total Wireless 0 Votes No Contract

Visible
Visible

The contract type is no contract, allowing customers freedom from long-term commitments.

The type of contract offered for the service.

Contract Duration

What is the contract duration?

0 months 0 Votes
Visible
0 months 0 Votes
Total Wireless

The duration for which the contract is valid.

Rate Lock Duration

What is the rate lock duration?

0 months 0 Votes
Visible
1 months 0 Votes
Total Wireless

The period during which the monthly rate is locked in.

Speed Guarantee Policy

Is there a speed guarantee?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the provider guarantees a specific internet speed.

Early Termination Fee

What is the early termination fee?

18 Visible 0 Votes $0

15 Total Wireless 0 Votes $0

The fee charged if the contract is terminated before the agreed-upon date.

Cancellation Policy

What is the cancellation policy?

0 Visible 0 Votes None

0 Total Wireless 0 Votes None

The policy governing the cancellation of the service.

Acceptable Use Restrictions

What are the acceptable use restrictions?

48 Visible 0 Votes Fair Use

45 Total Wireless 0 Votes Fair Use

The rules or restrictions placed on how the service can be used.

Additional Features & Add-Ons 12

Static IP

Is a static IP available?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether a static IP can be added to the service

Public IP

Is a public IP available?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the account receives a true public IP address

Web Hosting Add-On

Is web hosting offered?

No 0 Votes Visible

No 0 Votes Total Wireless

Ability to add basic hosting or website space

Mobile Plan Bundle

Is a mobile bundle available?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether users can combine home internet with mobile plans

Smart Home Integration

Is smart home integration supported?

No 0 Votes Visible

No 0 Votes Total Wireless

Support for ISP-provided smart devices or automation

Email Account Add-On

Are email accounts provided?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether ISP provides email accounts as an add-on

Cloud Storage Add-On

Is cloud storage offered?

No 0 Votes Visible

No 0 Votes Total Wireless

Optional cloud storage service bundled with plan

TV Bundle Compatibility

Is TV bundling supported?

No 0 Votes Visible

No 0 Votes Total Wireless

Whether the service can be bundled with TV packages

Phone Bundle Compatibility

Is phone bundling supported?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether internet can be bundled with VoIP or phone service

Gaming Optimization Feature

Is gaming optimization available?

No 0 Votes Visible

No 0 Votes Total Wireless

Enhancements for lower ping or optimized routing

Loyalty Rewards

Are loyalty rewards offered?

No 0 Votes Visible

Yes 0 Votes Total Wireless

Perks for long-term subscribers like discounts or upgrades

Seasonal Promo

Are seasonal promos available?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether the ISP regularly offers seasonal discounts or promos

Billing & Account 11

Multi-Account Management

Is multi-account management supported?

No 0 Votes Visible

Yes 1 Votes Total Wireless

Ability to manage multiple accounts under one profile

Total Wireless lets you manage multiple accounts which is a major plus for families or businesses, unlike Visible.

See more

Bill Transparency Rating

What is the bill transparency rating?

78 Visible 0 Votes High

95 Total Wireless 0 Votes High

Visible
Visible

Bill transparency rating is high, ensuring clear and detailed billing information.

How clearly the bill shows charges and fees

Subscription Management Tools

Are subscription management tools provided?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Visible
Visible

Subscription management tools are available, simplifying the process of modifying or reviewing subscription details.

Tools to modify plans, add-ons, or upgrades

Billing Cycle

What is the billing cycle?

98 Visible 0 Votes Monthly

0 Total Wireless 0 Votes Monthly

Defines how often customers are billed

Payment Methods

Which payment methods are supported?

46 Visible 0 Votes Credit Card, Debit Card

60 Total Wireless 0 Votes Credit Card, Debit Card, Bank Transfer

Ways customers can pay their bill

Auto-Pay

Is auto-pay supported?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether automatic payments are available

Price Adjustment Frequency

What is the price adjustment frequency?

0 Visible 0 Votes Rare

0 Total Wireless 0 Votes Rare

How often the ISP changes its pricing

Promotional Price Duration

How long does the promotional price last?

0 months 0 Votes
Visible
1 months 0 Votes
Total Wireless

Length of time promotional pricing applies

Bill Notification Method

How are bill notifications sent?

53 Visible 0 Votes Email, App Notification

63 Total Wireless 0 Votes Email, SMS, App Notification

How customers are notified about new bills

Tax & Fee Breakdown Detail

How detailed is the tax & fee breakdown?

58 Visible 0 Votes Standard

45 Total Wireless 0 Votes Standard

How clearly taxes and fees are itemized

Paperless Billing

Is paperless billing supported?

Yes 0 Votes Visible

Yes 0 Votes Total Wireless

Whether users can opt for digital-only bills

Surveys

Because hot takes deserve votes.

Speed Performance

How fast is the internet connection you get with this Internet Service Provider?

Very fast — Over 1 Gbps
0 Votes
Visible
0 Votes
Total Wireless
Fast — 500 Mbps to 1 Gbps
0 Votes
Visible
0 Votes
Total Wireless
Average speed — 100 Mbps to 500 Mbps
0 Votes
Visible
0 Votes
Total Wireless
Slow — 50 Mbps to 100 Mbps
0 Votes
Visible
0 Votes
Total Wireless
Very slow — Under 50 Mbps
0 Votes
Visible
0 Votes
Total Wireless

Reliability

How reliable is the internet connection with this Internet Service Provider?

Very reliable — Almost no interruptions
0 Votes
Visible
0 Votes
Total Wireless
Reliable — Occasional brief interruptions
0 Votes
Visible
0 Votes
Total Wireless
Average reliability — Some noticeable interruptions
0 Votes
Visible
0 Votes
Total Wireless
Unreliable — Frequent outages
0 Votes
Visible
0 Votes
Total Wireless
Very unreliable — Constant interruptions
0 Votes
Visible
0 Votes
Total Wireless

Ease of Setup

How easy is it to set up the service with this Internet Service Provider?

Very easy — Quick and straightforward setup with clear instructions
0 Votes
Visible
0 Votes
Total Wireless
Easy — Simple setup, but may need some guidance
0 Votes
Visible
0 Votes
Total Wireless
Average — Requires some technical know-how to set up
0 Votes
Visible
0 Votes
Total Wireless
Difficult — Complicated setup process with unclear instructions
0 Votes
Visible
0 Votes
Total Wireless
Very difficult — Hard to set up and requires external help
0 Votes
Visible
0 Votes
Total Wireless

Pricing

How would you rate the pricing for this Internet Service Provider?

Great value for money — Affordable, with excellent performance
0 Votes
Visible
0 Votes
Total Wireless
Pretty good price — Reasonably priced for the service provided
0 Votes
Visible
0 Votes
Total Wireless
Fair deal — Reasonable pricing, but could be better
0 Votes
Visible
0 Votes
Total Wireless
Kinda pricey — Expensive for the service received
0 Votes
Visible
0 Votes
Total Wireless
Crazy expensive — Very high prices for what you get
0 Votes
Visible
0 Votes
Total Wireless

Data Allowance

How would you rate the data allowance offered by this Internet Service Provider?

Unlimited — No data limits or throttling
0 Votes
Visible
0 Votes
Total Wireless
Very generous — Large data allowance with high limits
0 Votes
Visible
0 Votes
Total Wireless
Fair allowance — Enough data for regular use, with occasional throttling
0 Votes
Visible
0 Votes
Total Wireless
Limited — Restricted data with potential overage charges
0 Votes
Visible
0 Votes
Total Wireless
Very limited — Very low data limit with frequent throttling or overage fees
0 Votes
Visible
0 Votes
Total Wireless

Network Coverage

How well does the network coverage perform in your area with this Internet Service Provider?

Excellent — Strong coverage in all areas, no dead spots
0 Votes
Visible
0 Votes
Total Wireless
Good — Reliable coverage in most areas, occasional weak spots
0 Votes
Visible
0 Votes
Total Wireless
Average — Fair coverage with noticeable gaps in certain areas
0 Votes
Visible
0 Votes
Total Wireless
Poor — Frequent connectivity issues in certain areas
0 Votes
Visible
0 Votes
Total Wireless
Very poor — Many areas with no service or very weak signals
0 Votes
Visible
0 Votes
Total Wireless

Additional Features

How would you rate the extra features provided by this Internet Service Provider?

Excellent — Provides a wide range of useful and innovative features
0 Votes
Visible
0 Votes
Total Wireless
Good — Includes several helpful features for enhanced service
0 Votes
Visible
0 Votes
Total Wireless
Average — Offers basic features, but lacks some extra functionality
0 Votes
Visible
0 Votes
Total Wireless
Poor — Few additional features, limited value
0 Votes
Visible
0 Votes
Total Wireless
Very poor — No extra features or functionality beyond the basic plan
0 Votes
Visible
0 Votes
Total Wireless

Latency

How would you rate the latency (ping) with this Internet Service Provider?

Very low — Under 10ms, perfect for gaming and real-time applications
0 Votes
Visible
0 Votes
Total Wireless
Low — 10ms to 30ms, good for most applications
0 Votes
Visible
0 Votes
Total Wireless
Average — 30ms to 60ms, okay for general browsing
0 Votes
Visible
0 Votes
Total Wireless
High — 60ms to 100ms, noticeable delays in some activities
0 Votes
Visible
0 Votes
Total Wireless
Very high — Over 100ms, causes delays and issues with real-time activities
0 Votes
Visible
0 Votes
Total Wireless

Bandwidth Consistency

How consistent is the bandwidth with this Internet Service Provider?

Very consistent — Speeds are stable throughout the day and night
0 Votes
Visible
0 Votes
Total Wireless
Very consistent — Speeds are stable throughout the day and night
0 Votes
Visible
0 Votes
Total Wireless
Average — Speeds can vary depending on the time of day
0 Votes
Visible
0 Votes
Total Wireless
Inconsistent — Frequent slowdowns, especially during peak hours
0 Votes
Visible
0 Votes
Total Wireless
Very inconsistent — Regular fluctuations in speed, even during non-peak times
0 Votes
Visible
0 Votes
Total Wireless

Service Reliability During Peak Hours

How reliable is the service during peak hours with this Internet Service Provider?

Very reliable — No noticeable slowdowns or interruptions
0 Votes
Visible
0 Votes
Total Wireless
Reliable — Occasionally slower speeds, but still usable
0 Votes
Visible
0 Votes
Total Wireless
Average — Speeds significantly drop, but still functional
0 Votes
Visible
0 Votes
Total Wireless
Unreliable — Frequent disruptions and noticeable slowdown during peak hours
0 Votes
Visible
0 Votes
Total Wireless
Very unreliable — Service is nearly unusable during peak hours
0 Votes
Visible
0 Votes
Total Wireless

Guides 1

Articles 1

Visible Troubleshooting

Visible Troubleshooting

visible.com
visible.com

Reviews 0

The good, the bad, and the brutally honest.

Average Rating

Visible
Visible
Visible
Visible
0 / 5 0 Reviews
Total Wireless
Total Wireless
Total Wireless
Total Wireless
0 / 5 0 Reviews

Discussions 0

Thoughts, takes, and hot debates.

Awards 0

Only the best made it here.

Collections 0

Treasures You’ve picked. No fluff, all fun.

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Unlock more awesome finds.

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